Blackout Velvet Bluetooth Sleeping Mask

Frequently Asked Questions

• What are the shipping times?

  Orders are typically dispatched within 1 business day. Delivery usually takes 1–2 business days in major areas and 2–4 business days in outlying regions. Tracking details are provided once your order ships.

• How much does shipping cost?

  We offer free standard shipping on orders over R799. For orders under R799, standard shipping is R75.

• Can I track my order?

  Yes. Once your order has been dispatched, you'll receive a tracking number and link so you can follow your delivery every step of the way.

• What is your return policy?

  We offer a 30-day return policy. To qualify, items must be unused, in their original packaging, and returned in the same condition they were received.

• How do I return an item?

  Contact our support team at support@kerne.co.za to request a return. Once approved, we'll provide you with the return instructions and next steps.

• When will I receive my refund?

  Once your return has been received and approved, refunds are typically processed to your original payment method within 10 business days.

• Are there any items that cannot be returned?

  Yes. For hygiene and safety reasons, used personal care items, gift cards, custom products, and final sale items cannot be returned. Please refer to our Returns Policy for full detail